Legal
Privacy Policy
Last updated: July 3, 2026
1. Introduction
Genetico ("we," "us," or "our") operates IndiGeneUs.AI, a platform that structures clinical workflows, captures standardized patient data, and supports AI-assisted clinical decision-making for rare and genetic disorders.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our platform, or otherwise interact with us. By using our services, you agree to the practices described here.
2. Information We Collect
We may collect information you provide directly, such as contact details, organisation information, and messages submitted through our website forms.
When institutions use IndiGeneUs.AI, we process clinical and operational data as configured by the institution. The types of data processed depend on the workflows enabled and the institution's policies.
Contact and account information (name, email, organisation, role)
Communications you send to us
Clinical and genomic data entered into the platform by authorised users at participating institutions
Usage, audit, and security logs related to platform access
3. How We Use Information
We use information to operate, secure, and improve our platform and services, respond to inquiries, and support institutional deployments.
Clinical data is used to deliver the services contracted by the institution, including workflow support, analytics, reporting, and AI-assisted features configured for that deployment.
4. Legal Basis and Institutional Control
Participating institutions retain ownership and control over the clinical data they enter into IndiGeneUs.AI. Our processing is performed under contractual agreements with those institutions and applicable law.
Where we act as a processor, we process personal and clinical information only on documented instructions from the institution unless required by law.
5. How We Share Information
We do not sell personal information. We may share information with service providers who help us operate our platform, subject to appropriate safeguards, or when required by law.
Institutions may configure integrations and data sharing in accordance with their own policies and applicable regulations.
6. Data Security
We implement administrative, technical, and organisational measures designed to protect information, including encryption in transit and at rest, role-based access controls, and audit logging.
No method of transmission or storage is completely secure; we continuously review and improve our security practices.
7. Data Retention
We retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Institutional clinical data retention is governed by the institution's configuration and contractual terms.
8. Your Rights
Depending on your location and relationship with us, you may have rights to access, correct, delete, or restrict certain processing of your personal information.
Institutional users and patients should contact the relevant institution to exercise rights relating to clinical records held on their behalf.
9. Cookies and Analytics
Our website may use cookies and similar technologies to maintain sessions, remember preferences, and understand how visitors use our site.
You can control cookies through your browser settings, though some site features may not function properly if cookies are disabled.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.
11. International Transfers
If information is transferred across borders, we take steps designed to ensure appropriate safeguards consistent with applicable data protection requirements.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date.
Material changes may be communicated through our website or directly to institutional customers where appropriate.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us using the email address below.